Tip Sheet: Strategies for Building Client Engagement: Practical Advice from Frontline Homeless Service Providers

This tip sheet is drawn from the National Health Care for the Homeless (HCH) Council’s Outreach & Enrollment Quick Guide 1 , which provides practical strategies for outreach and enrollment activities. One foundational element of outreach and enrollment is building client engagement. Clients are engaged when they are regularly interacting with outreach staff, making their clinic appointments, and/or generally showing an involvement in the process. However, achieving this level of engagement often requires much effort on the part of frontline staff. This tip sheet highlights advice from the quick guide’s key experts— including outreach workers, community health workers, case managers, hospital liaisons, and disability assistance staff—regarding strategies they use in their everyday work to build client engagement.

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Fact sheet

Knopf-Amelung, S. (2013). Tip Sheet: Strategies for Building Client Engagement [Fact sheet]. National Health Care for the Homeless Council. https://nhchc.org/wp-content/uploads/2019/08/Client-Engagement-Tip-Sheet.pdf